![]() ![]() ( Introduction Module 1 Cultural diversity and socialising Unit 1 Building a relationship Briefing 1 Cross-cultural understanding ( I ) 2 Welcoming visitors 3 Small talk: keeping the conversation going Unit 2 Culture and entertainment Briefing 1 Cross-cultural understanding (2) 2 Inviting, and accepting or declining 3 Eating out Module 2 Telephoning Unit 3 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier Unit 4 Good to hear from you again! Briefing 1 Cross-cultural Communication on the telephone (1) 2 Setting up appointments 3 Changing arrangements 4 Ending a call Unit 5 Unfortunately there's a problem. Example: barber Search English for Business Communication Teacher's book. ![]()
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